- Problem
- Research and operational workflows needed cleaner intake, validation, and downstream data structure.
- Work
- Designed Polar research intake interfaces using HTML, JavaScript, and CSS, worked with PowerApps/Dataverse workflow concepts, and supported the transition of PowerApps/Dataverse logic into ServiceNow.
- Tools
- HTML, JavaScript, CSS, PowerApps, Dataverse, ServiceNow, structured forms, and workflow testing/support.
- Result
- Moved scattered intake work toward cleaner user experience, stronger data structure, migration-tested workflow logic, adoption support, automation paths, and information that is easier to report from.